Operations & Marketing Support Specialist

Hi there!

We are Orange Trail, a Forbes-featured advertising agency developing our own infrastructure – a platform for advertisers facing bans and restrictions.

Are you ready to be a part of it? This is your chance! We’re hiring an Operations & Marketing Support Specialist.

As an Operations & Marketing Support Specialist, you will play a key role in maintaining client relationships and ensuring smooth advertising operations across multiple platforms. You’ll work directly with our global client base of 500+ businesses, helping them navigate complex advertising ecosystems while coordinating with platform representatives from Facebook, Google, TikTok, Snapchat, Twitter, and Bing.

Your responsibilities will include:

• Handle day-to-day client communications through Slack, serving as their primary point of contact
• Manage and control advertising accounts across multiple platforms (Facebook Ads Manager, Google Ads, TikTok Ads Manager, etc.)
• Monitor account health, performance, and compliance to prevent issues before they arise
• Support foundational media buying tasks including campaign setup, basic data monitoring, and ad delivery troubleshooting
• Report critical information to managers and maintain organized tracking sheets for client accounts
• Identify rising issues and provide solutions to ensure efficient business processes
• Collaborate with platform representatives to resolve technical challenges and stay updated on policy changes

• Proven work history in operations, client support, or digital marketing roles
• Fluency in English (written and verbal)
• Familiarity with digital marketing concepts, specifically digital media buying (ad platforms, targeting, bidding, campaign structure, metrics like CPC, CTR, ROAS)
• Sharp attention to detail with excellent organizational skills
• Self-starter with a passion for learning and problem-solving
• Strong communicator who is professional and polite in client interactions
• Ability to take initiative and work autonomously
• Forward-thinking attitude with a solution-oriented mindset
• Available 30-40 hours per week

• Experience with advertising platforms (Facebook Ads Manager, Google Ads, TikTok Ads Manager)
• Proficiency with Slack, HubSpot, Notion, Google Workspace
• Experience with CRMs and payment processors
• Understanding of advertising restrictions, bans, and compliance issues
• Background working with international clients

• Flexible working hours
• Remote work from anywhere
• 100% ownership of your work
• Direct collaboration with multinational clients from 15+ countries
• Work with representatives from all major advertising platforms
• Opportunity to grow within a Forbes-featured agency

Orange Trail is a leading advertising infrastructure agency that enables businesses globally to run advertising campaigns without worrying about account bans and restrictions. We provide whitelisted agency ad accounts and strategic consultation across Facebook, Google, TikTok, Snapchat, Twitter, and Bing.

We’ve been recognized by Forbes and work with 500+ clients across fashion, technology, health & beauty, and more. Our clients include 8-figure advertisers from over 15 countries around the world.

Our commitment

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply, we’d love to hear from you. We are committed to ensuring that everyone feels a sense of belonging in the workplace.

Our new colleague, we are waiting for you!