Many businesses rely on Facebook as a go-to social media platform for advertising their products and services. Nevertheless, there are times when ad accounts become disabled, causing considerable frustration for advertisers. In this article, we’ll guide you through the process of fixing a disabled Facebook ad account and returning to advertising your business.
Step 1: Figure out why your account was disabled
The first step to fixing a disabled Facebook ad account is to figure out why it was disabled in the first place. There are a few common reasons why an account might be disabled:
- Violation of Facebook’s advertising policies
- Suspicious activity or unusual spending patterns
- Payment issues, such as an expired credit card or an outstanding balance
Once you have a better understanding of why your account was disabled, you can take the necessary steps to fix the issue.
Step 2: Fix the issue
If your Facebook ad account was disabled due to a violation of advertising policies, it’s crucial to review and adhere to these policies to ensure your ads comply. Facebook imposes strict policies on ad types, and violating them can lead to account suspension.
However, if your account was disabled due to suspicious activity or unusual spending, you’ll need to take measures to secure your account and verify your identity. Additional information, such as government-issued ID or proof of address, may be required by Facebook to confirm your identity.
In the case of payment issues leading to account suspension, settling the payment issue is necessary before account reactivation. You may need to update your credit card information or pay any outstanding balances.
Step 3: Submit an appeal
After resolving the underlying cause of your Facebook account’s suspension, the next step is to file an appeal. To do so, visit the Facebook Ads Help Center and click on the “Submit an Appeal” button. You will be asked to provide relevant information concerning your account and the cause of its suspension.
When writing an appeal, be direct and brief about the issue and any remedial measures you’ve taken. Additionally, be ready to furnish Facebook with any further information that may be required to verify your identity or address the matter.
Step 4: Attempt to Contact Facebook Support
If you’ve submitted an appeal and received no response from Facebook within a few days, you can seek help by contacting Facebook Support: To do so, navigate to the Facebook Ads Help Center and click on the “Contact Support” button. You will be prompted to provide details about your account and the problem you’re encountering.
When contacting Facebook Support, it’s essential to be courteous and professional.- Clearly describe the issue and provide any pertinent information or evidence that may aid in resolving it.
Step 5: Consider using a Facebook Agency Account
If your business heavily relies on Facebook advertising, it might be worth considering using a Facebook Agency Account. An agency account is managed by a third-party agency or partner, rather than the business itself.
There are numerous advantages to using a FB Agency Account. First, it can help minimize the possibility of account suspension because agencies are generally more familiar with Facebook’s advertising policies and best practices. Second, an agency account can provide access to additional tools and features that individual businesses may not have access to.
To create a Facebook Agency Account with META, you’ll need to collaborate with a Facebook Marketing Partner. Facebook maintains a directory of Marketing Partners that you can look through to find one that suits your requirements.
When Facebook Becomes a ‘Facepalm!’
Having a disabled Facebook ad account can be frustrating, but it’s not the end of the world. By following these steps, you can fix the issue and get back to advertising your business: Remember to review Facebook’s advertising policies and take steps to ensure compliance, as violating these policies can result in your account being disabled again in the future. This can be on-going and detrimental to a business
Face the Fact… of the Facebook Facts
If you’re a business that relies heavily on Facebook advertising, consider using a Facebook Agency Account: Working with a Facebook Marketing Partner can help ensure that your account is managed effectively and in compliance with Facebook’s policies…. and done right way.
In essence, fixing a disabled Facebook ad account involves figuring out why it was disabled, fixing the issue, submitting an appeal, and contacting Facebook Support if necessary. By following these steps, you can get back to advertising your business on Facebook and reaching your target audience.
Remember to always be transparent and honest with Facebook and its support teams when trying to resolve a disabled account issue. If you made a mistake, own up to it, and provide any necessary information to resolve the issue quickly.
Facebook is constantly updating its policies and algorithms, so it is important to stay up-to-date with any changes that may affect your advertising strategy. Facebook offers resources such as their Help Center, Advertising Policies, and Blueprint Certification program to help advertisers stay informed and successful.
Add Assurance with Ad Accounts
At the end of the digital-day, a disabled Facebook ad account can be a temporary and detrimental setback for businesses; it can also be equally tedious to rectify.
A trusted Exclusive Advertising Agency will be able to swiftly assist with social media marketing, with ad account savvy being a proficient service vertical tried-and-tested client portfolio. Moreover, they can help ensure your account stays compliant, and your business can continue to advertise and grow on Facebook.